Play an important role as Applications Specialist and join a dynamic, growing team. The role will be responsible for communicating with customers in both Japan and Asia Pacific countries. Work with a global team and help introduce leading patient care products.
Industry: Medical Device/Biotech
Location: Tokyo
Company: Our client is a leading provider of life science solutions in hospitals, laboratories, and research institutes.
Description:
- Deployment and implementation of systems software for assigned accounts
- Primary contact for all software inquiries
- Post-sales support in the field and in-house, including remote presentations
- Perform ongoing account management duties for assigned accounts
- Train customers on product applications
- Assist with training and deployment of new software releases
- Participate in writing support materials for customers
- Participate in project management for key accounts
Qualifications:
- Previous customer service or application experience
- Minimum of one year experience in life science or hospital environment
- Understanding of laboratory workflow is essential
- Basic IT knowledge a plus
Skill and Knowledge:
- Communication in both Japanese and English
- Solid organizational and prioritization skills with a passion for providing superior service
- Superior verbal and written skills
- Demonstrated ability for problem solving is expected
Apply:
Apply online through our website or contact the consultant directly – Curtis Jordan – 03-3436-2117
